How can we help?
Answers to what people ask most, and a person to write to when they do not cover it.
Questions
- What is Vision?
- Vision is a free app for iPhone and Chrome that helps you pause and check before you act on anything that feels urgent. What each part does is described on the home page.
- Is Vision free?
- Yes, on iPhone and in Chrome. SafeLineCare is a separate service for families, at safelinecare.com. It is not part of Vision.
- Which devices does it run on?
- iPhone, from the App Store, and the Chrome browser on a computer, from the Chrome Web Store. There is no Android version.
- Can it listen to my phone calls?
- No, and no app on iPhone can. iOS gives a call on the same phone exclusive use of the microphone. Live Shield works beside a call you can hear another way: a landline or a second phone on speaker, a voicemail you play back, or someone at your door.
- What leaves my phone?
- Live Shield sends nothing: speech is turned into text on the phone, and nothing is recorded or uploaded. Detective sends what you paste to our server, over an encrypted connection, so it can answer. Text filtering sends a message only if you turn on Remote SMS Verification in Settings, under SMS Filtering Setup; it is off until you do.
- Will my family still be able to reach me?
- Yes. Numbers saved in your contacts are never blocked, labeled, or filtered.
- How do I report a scam?
- Forward a scam text to 7726 (SPAM) to report it to your carrier, then delete it. Report any scam attempt to the Federal Trade Commission at reportfraud.ftc.gov. If money has already moved, start with what to do in the first 24 hours.